You have 30 minutes to change your order after you have placed it. To make changes to your order, you must contact us at support@unclench.co during our business hours.  Once the order has been dispatched (if you received a shipping confirmation email), we are not able to modify your order.

All orders will be shipped in 1-3  business days. An email notification will be sent to you once the order is sent out.

For packages lost in transit, all claims must be submitted no later than 10 business days after the estimated delivery date. If the tracking information states an order was delivered but the customer thinks they haven't received it, we won't take responsibility for that order. We suggest you confirm the shipping address was correct and follow up with your local post office.

If you have registered an account with us, please log into your account and select the items you want to return. If you don’t have an account with us, please contact our customer service team by emailing to support@unclench.co to start the return process.

Please check our return policy before starting the return process.

Unfortunately, we do not offer exchanges. Please return your original order for a refund and then place a new order.

Once the returned package is delivered to our warehouse, it usually takes our warehouse 3-5 business to process your refund. A refund notification will be sent to you once the refund is issued. It will take another 3-5 business days for your bank to process the refund.