ESTIMATED DELIVERY TIME

The estimated delivery times are as follows. The real delivery time depends on the local courier.

- Standard Shipping:

  • North America 7-10 Business Days
  • Europe 7-14 Business Days
  • Asia 7-14 Business Days

- Expedited Shipping 5-7 Business Days

PROCESSING TIME

Orders placed on weekdays will be shipped within 48 hours.

TRACKING

A shipping confirmation email with your tracking number will be sent to you once your order is sent out. Please ensure that your email address is correct upon checkout.

TAXES AND DUTIES

We do not charge pre-calculated sale taxes and duties at checkout. Customer will be responsible for all taxes and import duties incurred during the customs clearance.

MISSING DELIVERY

Please refer to the following instructions if you haven’t received your package after expected delivery date:

  • Check your mailbox
  • Look for a pickup notice left by the courier
  • Contact with your local post office if the package has not been delivered within 5 days after the expected delivery time.
  • If the tracking information shows that the shipment was delivered but you haven’t received it, please go to the tracking page and request a proof of delivery which will show the signature of the receiver

We have insurance on every package and we require your signature upon delivery for expedited shipping. Therefore we are not responsible for lost or stolen packages in transit. If you think your package is lost or stolen in transit, please file a lost/theft report to your local courier and we will try our best to assist you during the investigation.